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AlaWeb Support Information

 
Thank you for visiting AlaWeb's support pages. The following information is designed to help you set up the internet and/or internet related programs and to help answer your most commonly asked questions. If you still have questions after viewing these help pages, please submit your questions here.
 
If you reached this page via a direct link and wish to find it later, you can do so by going to AlaWeb's home page (www.alaweb.com), click on Customer Info then on Support.
 
 
 
Addresses of Importance
Domain Name Servers
(DNS)		216.108.208.2
216.108.208.3
Email AddressYour LoginID@alaweb.com
News Servernews.alaweb.com
WildBlue News Serverauth-news.alaweb.com
POP3 Mail Serverpop3.alaweb.com
SMTP Mail Serversmtp.alaweb.com
FTP Serverftp.alaweb.com
Web Serverwww.alaweb.com
   



Frequently Asked Questions

Below are some answers to the most Frequently Asked Questions (FAQs) from our customers. If you have a suggestion for a new FAQ, please email your suggestion to support@alaweb.com and we will consider adding it to the list.


Quick Links: [General Information][Email/Newsgroups][Newsgroups][Dialer Setup][WildBlue][Propel Accelerator]
[Virus/Spam/Spyware Information][Webpage Information]

General Information
How can I contact AlaWeb for information or help? When is Tech Support available?
Where can I go to sign up for AlaWeb dial-up?
How can I pay my AlaWeb bill online?
What is my local dial-up number?
How do I check my dial-up usage?
What are the quota limits for dial-up connections, email, and ftp space?
 
 
 

Email/Newsgroups

General Questions

How do I create a vanity email account?
How do I change my password for my main email account?
How do I change my password for my vanity email account?
What does "Warning: Approaching Message Quota Limit" mean?
Why do I keep getting a timeout error when checking my email?
 
 

Outlook Express

How do I setup Outlook Express?
How do I setup Outlook Express if I use WildBlue?
How do I setup Newsgroups in Outlook Express?
How do I setup Newsgroups in Outlook Express if I use WildBlue?
Why can't I open attachments in Outlook Express?
Why do I keep getting disconnected while checking my email with Outlook Express?
 
 

Outlook

How do I setup Outlook?
How do I setup Outlook if I use WildBlue?
 
 

Windows Mail

How do I setup Windows Mail?
How do I setup Windows Mail if I use WildBlue?
 
 

Incredimail

How do I setup Incredimail?
How do I setup Incredimail if I use WildBlue?
Why do I keep getting disconnected while checking my email with Incredimail?
 
 

Webmail Express

How do I empty my Deleted Items folder in Webmail Express?
What does UID Copy Error mean?
How do I setup filters in Webmail Express?
 
 
 

Dialer Setup
How do I create a dialer for Windows 95/98?
How do I create a dialer for Windows ME?
How do I create a dialer for Windows 2000?
How do I create a dialer for Windows XP?
 
 
 

WildBlue
How do I check my WildBlue usage?
How can I check my speed?
How do I setup Outlook Express if I use WildBlue?
How do I setup Newsgroups in Outlook Express if I use WildBlue?
How do I setup Outlook if I use WildBlue?
How do I setup Windows Mail if I use WildBlue?
How do I setup Incredimail if I use WildBlue?
 
 
 

Propel Accelerator
Where can I found out more information about and/or download Propel Accelerator?
My images are blurry. How do I correct this?
How do I block pop-up ads with Propel?
How do I delete Propel's temporary files?
How can I find out what proxy port number Propel Accelerator is using?
 
 
 

Virus/Spam/Spyware Information
I'm receiving a lot of spam. What can I do?
How can I set my email account to shielded? How can I unshield my account?
How can I report spam?
Where can I download an anti-virus and/or anti-spyware program?
 
 
 

Webpage Information
I would like to setup a homepage. How do I get started?
What FTP program should I use? How do I setup SmartFTP?
Does AlaWeb provide domain hosting? What packages are available?
Where can I go to learn how to create a webpage?
How can I get a guestbook and/or counter with AlaWeb?


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