| If you are receiving a timeout error while downloading email, this error is most commonly caused by an anti-virus program scanning your email. Due to the amount of time it takes to scan emails, especially large emails, this can cause a timeout error on our server because the server does not see any activity within a certain amount of time. To resolve this issue, you will need to disable email virus scanning. Below are steps to disable email scanning in some of the more popular anti-virus programs. If you do not see your anti-virus program listed, you will need to consult the documentation for your program. |
| McAfee Security Center (Older Versions) |
| Double click on the McAfee icon in the system tray. Click on Virus Scan then on Options. Uncheck Scan email and attachments. Click Apply then OK. |
| McAfee Security Center (New Version) |
| Double click on the McAfee icon in the system tray. Click on Virus Scan. Click on Configure virus scan options. Uncheck Scan email and attachments. Click Apply then OK. It will prompt to restart the virus scan program. |
| Norton's AntiVirus |
| Double click on the Norton's icon in the system tray. Click on Options at the top. Click on Email button. Uncheck Scan Incoming Mail and Scan Outgoing Mail. Click OK. Ask if they see a Duration window. If so, click on the drop down box and select Permanent then click OK. |
| Norton Internet Security 2005 |
| Double click on the Norton's icon in the system tray. Click on the Options tab at the top then click on Norton's AntiVirus. Click on the Email button. Uncheck Scan Incoming Mail and Scan Outgoing Mail. Click Apply then OK. Ask if they see a Duration window. If so, click on the drop down box and select Permanent then click OK. |
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